Welcome to ClubRunner's BlogSpot

Welcome to ClubRunner's BlogSpot - the place to stay on the pulse of hot off the press news updates about product developments, service announcements, local events and so much more!

Also, you can initiate discussions and share information among fellow ClubRunner users.

Your feedback is always welcome and necessary to help us make ClubRunner better. We want to know what you like, what you don't and what's on your wish list. Please let us know how we can enhance our service.

Monday, July 17, 2017

ClubRunner Wins Microsoft IMPACT Award for Most Innovative Cloud SMB Platform

We're thrilled to announce that ClubRunner has been recognized by Microsoft for cloud platform industry-leading innovation!

Microsoft Canada recognized ClubRunner, the leading provider of online membership success and management software as the most innovative cloud platform in the SMB category at the 2017 IMPACT Awards Ceremony held during the 14th annual Inspire conference (formerly known as the Worldwide Partner Conference) in Washington, DC.

The Microsoft IMPACT Awards recognizes and celebrates outstanding achievements within Microsoft’s community of partners who are committed in the pursuit of quality, innovation and digital growth within Canada.

"This year’s IMPACT award winners showcased their success and continued to be representative of a broad ecosystem of partners, building and delivering innovative solutions for organizations of all sizes, built on Microsoft technology. The accomplishments of this year’s winners should be viewed as examples of excellence for every Microsoft partner," said Jason Brommet, Channel Chief at Microsoft Canada.

The category won by ClubRunner, the SMB Cloud Platform Innovation Partner of the Year Award, recognizes a partner that is customer-obsessed and has driven substantial industry innovation using the Azure infrastructure, and has demonstrated industry-leading innovation, creative use of multiple Azure services, competitive differentiation, and customer value.

"We are proud of this achievement. Our focus remains on delivering innovation with a powerful platform that impacts our customers within service organizations and associations, " says Sarah Asterbadi, CEO of ClubRunner. "We remain customer-obsessed and committed as ever to our customers' success and our vision to empower organizations to manage and engage their members and ultimately grow."

For more information about the Impact Awards, click here.

Stay on the pulse of what matters most

You already have access to a wealth of powerful information to help you manage your club and
district better through all the reports that ClubRunner has to offer. But, what if there was a way to be able to get a quick overview of both your members and the club's overall performance this year?

Did you know that you can now tap into metrics on your club demographics and membership growth, and compare it to previous years? 

That's right, we've released two new reports titled Member Activity and Club Activity, which give you instant access to actionable insight to help you measure your progress and effectiveness of projects and goals.


Member Insights Activity Report

Get an overview of your members' participation in the club and compare their involvement with previous years by tracking participation points, and other activities such as how many events and meetings they've attended, what they have volunteered for, which committees they are part of, and much more.

This is a great way to recognize who the non-active members are, which could signal a larger problem, allowing you to put strategies in place to keep your retention rates high.


Club Insights Activity Report

Monitor your club's health by tracking performance over the years. Compare how your club activity has changed over the years by comparing your membership levels, attendance rates, communication levels, number of events held, age/gender distribution and much more with previous years.

To access these reports, click on the Reports tab on your Admin page.

Friday, July 14, 2017

Start a conversation right on your website

Introducing tags and commenting for your stories

 Increase reader engagement by allowing your members to start a conversation directly on your website, and voice their opinions through the new built-in comments feature.

Available on Next-Generation themes only, all stories now include two additional options to help you further engage your audience: comments and tags.



Enabling comments will allow your members to contribute to the stories published with their own opinions and suggestions. Through the 'like' and 'reply to' capabilities, members even have the ability to interact with each other on a comment level, creating threaded replies.

Simply check of "Enable Comments" when creating or editing your story to display the comments area. Please note, that members must be logged in, in order to leave comments.

Once comments are enabled, you will also see two new tabs appear on your stories list page - 'Latest' & 'Most Popular'. Stories with the most amount of interactions (likes & comments) will appear on the Most Popular tab, making it easy for readers to join the conversation.


Often found on blogs, tags are keywords associated with a story's content, meant to categorize your stories, as well as help with search results. 

Simply identify a few tags that the story relates to, and publish. On your Stories list page, visitors will see a list of existing tags and a number to signify how many stories fall under them. Clicking on a tag will filter the list of stories to display the most relevant ones.

Now, you can turn your stories into blogs! This is just one of the enhancements we've made to help you better engage your members. There's still lots more on the way.

Saturday, July 1, 2017

Microsoft Canada recognizes ClubRunner as industry-leading innovator

As we gear towards celebrating a new Rotary year, we're celebrating one more thing at the ClubRunner office, and that's your support. Your support is what drives us to deliver the best service and platform, complete with innovative features that empower your members to focus on the clubs' mission.

We're thrilled to have been recognized by Microsoft Canada as one of the two finalists for the 2017 Impact Awards in the SMB Cloud Platform Innovation Award category.

This award recognizes companies that are customer-obsessed, have driven substantial industry innovation using Microsoft Azure infrastructure, and have demonstrated leading industry-leading innovation, and customer value.
This achievement acknowledges our level of commitment to our customers and confirms the value that integrated software plays in the modern organization. We aim to continue providing you with the most innovative set of solutions that lead to better engagement among your members and contribute to your own success and growth.

The awards ceremony takes place on July 16th, and no matter what the outcome, the selection is an honor in itself. And, we have to thank you for this. Without your direction and support, we'd not have made it this far.


Friday, May 19, 2017

ClubRunner Tips for the Week - Website Improvements

We often get asked if you can achieve a full band layout look for your website, where each alternating band has a background color, and the answer is yes! This style not only adds to the aesthetic but elevates the look of your website, and achieving such a look is as easy as changing your page layout.

Ready to update your website?

To update your website with this new look, navigate to the Website Designer:

1) Click on Edit Content
2) Click on the Content Template button on the top right
3) Select the "Full Width Top and Bottom + 9 Bands" page layout and click Confirm

The designer screen marks which band has a white/plain background, and which bands have a light or dark background. You can easily re-arrange your widgets in order of preference to match your styling needs.

ClubRunner will automatically add background colors to each band depending on the theme you are using. Please note, that this layout only works on themes marked as Next-Gen.

Best of all, there is no need to know any HTML, it's all taken care for you! Give it a try and share your new look in the comment below.

Friday, May 5, 2017

My Email History

You asked for it, and we delivered! Did you know that you can view a list of all the emails you have ever received through ClubRunner? That's right, tracking and viewing emails sent to you is now easier than ever.

Introducing My Email History! Accessible from the MyClubRunner tab on the Admin page, get a quick glance at your communication records:
  • View a list of all the emails that have been sent to you through ClubRunner (including event invitations and emails from the contact form on your website)
  • Who sent it to you
  • Subject of email
  • Date it was sent
  • You can even see your status of whether you opened the email or not and whether the send attempt to you was successful
Best of all? You can also open the email from this screen itself to read the message.

Check out the following help article for more information on how to access your email history. As always, we love hearing your feedback. Please continue to email us your suggestions at feedback@clubrunner.ca.

Tuesday, April 25, 2017

ClubRunner's mobile app gets an update

If you've already downloaded the app, there's a new update available! Released and available as Version 2.3, the latest update now includes two new menu items: Club Info Page and My Attendance.

Club Info Page

View your meeting day, time and venue complete with a Google map for directions through the new Club Info page right from your phone. Even get quick access to contact your club President, Area Governor and District Governor.

My Attendance

Through My Attendance, keeping track of your attendance statistics and banked makeups is a breeze. Easily view which meetings you attended, missed, and made up and get a quick glance at your attendance percentage for the year. Further, you can also switch to the Makeups tab and view a list of all your banked makeups. 

ClubRunner's mobile app also features the following modules:

Member Directory

Browse your member profiles, make a call to any of their phone numbers, email them directly from your device, or even add them to your contacts list.

Executives and Directors

View and contact your club executives and directors from current, past and future years. You can browse their profiles and connect with one click.

View Posts on Your Website

View the latest feed of home page stories that are on your website, directly on your phone, so you never miss any information!

Upcoming events and speakers

Access all of your upcoming events and calendar items, and view event details, including associated links, download files and venue map. View who the latest speakers are and learn more about their presentation topic.

Download it today!

To download the app from the Apple App Store or from Google Play, simply type in 'ClubRunner' in the search bar. Our mobile app is compatible with all versions of the iPhone, iPad and iPod Touch sets that have iOS 8.0 or later and with versions of Anrdoids that are 4.0.3 or better.

Don't see the My Attendance menu item? This is likely because you have no attendance records or because your club has not yet recorded any attendance statistics using the Attendance module in ClubRunner this year. Click here to learn how to begin using Attendance 3.0.

There's a whole lot more on the way! Stay tuned as we take member engagement to the next level with ClubRunner mobile.

Thursday, April 13, 2017

Are you using the new Club Info Page?

While you have always had the ability to edit your club information such as meeting location, schedule, club motto and greeting, did you know you can also define many more relevant fields that sync directly to RI's database?

If your club isn't using our new Club Information page, you can access it by logging into your site and then:

1) Click on the Admin tab on the menu bar
2) Click on the "Club Info & Settings (Beta)" link

Please note, you must have an access level of 50 or better to access this page.

What's New

The Club Information page will allow you to specify many additional fields including your club mailing address, phone and fax number, email address, website and more. Plus, you can easily modify your executive listing from here. Best of all, it all syncs with RI's database automatically!

For your club meetings, we now automatically generate a venue map based on the address entered on this page and even define the latitude and longitude values - no more searching for location co-ordinates! You can even upload your own venue map should you choose to use an image instead, which we'll display on your "Club Information" widget.

There are a lot more updates coming your way, stay tuned!

Friday, March 31, 2017

Introducing Impression, our newest Rotary Approved Website Theme

Modern, fresh and mobile responsive, our line up of next-generation themes were designed to elevate the look of your website.

Recently, we released two new Rotary approved templates, named Vision and Community and are happy to release a third. Introducing Impression, a new RI approved theme which is the most integrated with the new visual and digital identity guidelines.

Available in 8 color variations, this theme features a floating menu and automatically also adds your club name on the navigation menu, next to the navbar icon to keep your branding in place.

Ready to give your website a facelift?

Updating your website is free, easy and takes only a few clicks.

  • Go to Website Designer and click on Themes on the left panel
  • Select the Impression theme from the library and your color variation.
  • Click on Publish to go live

That's it! For detailed instructions on designing your website, check out our detailed help guide. Prefer we switch your theme for you? Just send in your request to our support team and we'll be happy to help.

Did you know that you only have 5 seconds to capture the attention of your website visitors? Make it count with a website that speaks to people of all ages, works on all devices and promotes your club in the best way possible. 

Saturday, March 11, 2017

ClubRunner ranked as one of the top 20 Membership Management Software products

Thanks to your support, we're proud to have been ranked as one the of top 20 most popular membership management software suites in Capterra's annual software research series.

Capterra, a leading business directory connecting associations with software services conducts a comprehensive study looking at several factors which ultimately ranks software suites using a custom popularity index algorithm. By taking into account the number of customers each company supports, their social presence and the feedback from customers about the product, the team at Capterra studies the impact each company makes on their customers.

“ClubRunner is featured in the latest version of Capterra's Top 20 Membership Management Software ranking. This ranking is based on Capterra's Market Score, a non-revenue based representation of a company's market share, converted to a 100 point scale,” says Rachel Wile, Senior Product Research Analyst at Capterra.  

With an overall ranking of 13, we're proud to have been recognized as one of the most popular membership management software suites on a global level. When taking into account the number of customers, ClubRunner ranked in the top 5 category!

This recognition is a testament to our mission which is to empower associations and service clubs with all the tools they need to better support their membership. We aim to continue providing you with the most innovative set of solutions that lead to better engagement among your members and contribute to your own success and growth.

Click here to view the top 20 membership management software companies on Capterra.