Welcome to ClubRunner's BlogSpot

Welcome to ClubRunner's BlogSpot - the place to stay on the pulse of hot off the press news updates about product developments, service announcements, local events and so much more!

Also, you can initiate discussions and share information among fellow ClubRunner users.

Your feedback is always welcome and necessary to help us make ClubRunner better. We want to know what you like, what you don't and what's on your wish list. Please let us know how we can enhance our service.

Friday, September 23, 2016

Member Commitments on the Bulletin

You have a large event coming up and you want to remind members of their volunteer commitments as many ways as you can. Did you know that you can display member commitments on your newsletter on a per bulletin basis?

What does that mean? 

When you create or copy a bulletin, you will see an option to activate the 'Show Commitments' feature on the Properties page. If checked, each bulletin displays the member commitments whether that be:
  • tasks assigned in the duty roster
  • upcoming events they have registered for
  • volunteer shifts they've signed up for
  • tasks assigned within the new member program
  • and more
If not selected, then the entire section is removed. 

How does this help me?

This is a great way to remind members of their upcoming commitments without having to keep track of their activities manually. The system does it all for you! 

Members only see their own commitments in the section along with details regarding what type of activity it is (example: volunteer shift, new member program, etc.)

Friday, September 16, 2016

Highlight Upcoming Day Speakers!

You have speakers join you for virtually every meeting and so you asked for a better way to showcase them on your site. From being able to display their picture to having some way to showcase them on the homepage, we've made it possible!

We've added new settings within the Speakers widget property that let you better promote your upcoming speakers. Now, when you go into the Speakers widget property, you will see three new
  • Highlight Upcoming Day Speakers
  • Show Photo of Highlighted Speaker
  • Show Description of Highlighted Speaker
To reach the properties page, hover over the speakers widget and click on the cog icon.

By selecting the "highlight" option, the system will automatically apply a background color as per the website theme you are using, to have the upcoming speaker entry stand out.

By selecting the "show photo" option, we will automatically resize and display the picture of the speaker within the Speakers widget itself. Similarly, with the "show description" option, we will show the description that was added to speaker entry on the speakers widget.  This eliminates the need for the visitor to navigate to the Speaker Details page for more information.

These settings will apply to the current day's speaker, and will automatically also apply for all future speakers. Within the coming weeks, you will see more customization options related to showcasing your speakers including being able to define the color of the highlight property.

We're dedicated to improving the ClubRunner system would love to hear your feedback. Please continue to submit your suggestions.

Thursday, September 15, 2016

ClubRunner recognized as one of Canada's Most Innovative and Fastest-Growing Companies

We are very proud to announce that today, Canadian Business and PROFIT recognized ClubRunner as one of Canada's top 500 Most Innovative and Fastest-Growing companies. This milestone has been years in the making and we could not have done it without you. Thank you for all of your support.

Published in the October issue of Canadian Business and at PROFITguide.com, the PROFIT 500 ranks Canadian businesses by their advancement within the last five years in the industry that they serve by profiling the country's most successful growth companies.

This recognition is a testament to ClubRunner's vision which has always been to enable members of clubs to automate their membership management, streamline communication and boost public relations with an intuitive platform based on enterprise level technology. Built entirely on the cloud, our focus on ease of use and social engagement has allowed thousands of customers to continuously deliver better programs and services to strengthen communities around the world, while optimizing their communications to achieve their goals.

This achievement today acknowledges our level of commitment to our customers and confirms the value that integrated and relevant software plays in the modern organization.

To everyone that has supported us from when we began our journey in 2003, thank you. We aim to continue delivering innovative solutions that lead to your own success and growth.

Friday, September 9, 2016

Introducing the new Club Info Page!

Introducing a new club information page from where you can manage all the details relevant to your club.

While you have always had the ability to edit your club information such as meeting location, schedule, club motto and greeting, you can now define many more relevant fields that sync directly to Rotary International's database!

What's New?

The Club Information page will allow you to specify many additional fields including your club mailing address in addition to your meeting address, as well as your club phone and fax number, email address and website. You can also easily view which fields are integrated with RI as these will display a "syncs with RI" icon beside them.

Additionally, for your club meetings, ClubRunner will now automatically generate a venue map based on the address entered as well as define the latitude and longitude values - no more searching for location co-ordinates! Furthermore, you can even upload your own venue map should you choose to use an image instead, which will then be linked to the "Club Information" widget.

Currently only available on the Club Version, to view the new page, simply log in and click on the Admin tab on the menu bar followed by the "Club Info & Settings (Beta)" link. Please note, you must have an access level of 50 or better to access this page.

Friday, September 2, 2016

Introducing Calendar Items

You asked for a way to input items in your calendar directly.

You asked for a way to setup recurring events such as club meeting days in your calendar, so you wouldn't have to input each on a weekly basis.

And that's exactly what we did! We're happy to introduce the all-new Calendar Items feature. This module allows you to place one off or recurring items on the calendar without the need to create an event.

How do I access Calendar Items?

To access and begin adding items to your calendar, click on the Events tab on the top of the Admin Page and then on the Calendar Items (Recurring) Link.


How do I add items to my calendar?

Adding both one at a time as well as recurring events to your calendar is simple. Once on the Manage Calendar Items page:

1) Click on the "Add Calendar Item" button
2) Add your title and description
3) Next, simply fill in the remaining fields such as start date, end date, address, etc.

For recurring events, simply select "Recurring" as your option under the "Recurrence" section, and then select how often you want the event to appear on your calendar. That's it! It's that simple.

For detailed instructions, please refer to the following help article. This was just one of the many features you've suggested
that we're working to add. There are still a lot more on the way! Please continue to send us your suggestions at feedback@clubrunner.ca.

Tuesday, August 23, 2016

Site Highlight: Rotary District 5810

Since we released our next-generation themes (more on the way!), we've seen many clubs, districts and even zones create something unique by ultimately making these themes their own. With the array of page layout and customization options, there is so much you can do to your site to keep it looking unique and unlike others. This month, we're featuring Rotary District 5810 in Texas.

There are many elements that make up good design and we'll go over just a few of them, how District 5810 mastered those elements and how you can too.

Connecting with the visitor

Your website is a hub from where visitors can find all the information they need about your organization and proceed further. It is what connects you with your audience and is your chance to make a good first impression for those trying to learn more about your group. Connecting with the visitor is about forming that impression, creating the journey for the visitor to easily find the information they seek and engaging them.
The role of Districts is to support all of its club members and promote Rotary. As soon as you land on District 5810's website, you notice the carousel banner begins by showcasing what the Rotary family comprises of (Clubs, Rotaract and Interact). As you begin to scroll down, the personal video message from the District Governor both at the beginning and the bottom of the homepage is the perfect representation of attempting to form a connection with the visitor.  The entire website is geared for both members and non-members with information for both to read.

Check out this article to learn how you too can embed a video to your ClubRunner website from YouTube, Vimeo and other such services. This works on stories as well as custom widgets on your homepage and custom/site pages.

White space

Using the "Full Width Top Band + Rest Bands' page layout, they used white space to their advantage by aesthetically breaking their content up into blocks through HTML customization. But you too can achieve a similar look by using the built-in template blocks and tables.

White space is important as it gives your content some breathing room so that text and images together don't make your site look cluttered. By being able to effectively separate and distance the different content blocks/widgets, it becomes easier to allow the text to stand out on it's own.

The perfect balance

Balance refers to many design elements:
  • a balance between imagery and text
  • a balance in the aesthetics
  • a balance of colors
  • a balance in the weight of the elements
  • and more

Today, it's become essential to try and keep your content simple yet informative. Many of us browse websites on our phones while we're on the go, and as a result tend to skim through information. The challenge that all website designs face is how to combat this - how to present informative content in the most effective way possible. District 5810 manages to balance the design by breaking the content blocks into rows and by size using what's known as a grid based layout.

Wondering how you too can create a band similar to the "20 Reasons to Join Rotary" as shown in the image above, without using HTML? Place your custom widget on your homepage, then simply use the editor to add a table. In the table settings, ensure you select 1 row and 1 column, select your background color and keep your table width setting at 100%. Then, simply type in your text into the table and link it to any page you'd want.

With a blend of text, imagery and videos, they make it easy to allow the visitor to get to what they want to read about. Even within each content block, they maintain a balance in the weight of the fonts, size and color so as to not overwhelm the reader.

Bonus tip! When you add widgets to your homepage, did you know that you can control the padding between the text and the widget borders?

Engagement - it's always changing!

This is what keeps the visitors coming back. The best websites are dynamic and are constantly being updated with content to reflect new priorities, showcase the latest projects, activities, and answer the latest questions members and non-members might have. Though this seems obvious, it's difficult to dedicate time to update the website but it doesn't have to be, and there are many benefits of doing so! For example, a website that is regularly updated with newer content is more likely to appear in the top results in search engines like Google and it also signifies that you are an active organization, which will come in handy for membership development.

Helpful tips from the community:

We asked clubs to share some tips on how they work on creating fresh content for their website and here is what they had to say:

  • Page Owner: Consider giving 'page access' to a specific member without granting them access to the entire website. Doing so will allow the member to update the page with fresher content without affecting the homepage design. You can do this with both site pages as well as custom pages.
  • Rotaract Volunteers: We begin forming a relationship with Rotaractors by asking them to volunteer some time for the club. They often help us edit videos from our meetings and club activities so we are able to post these on our site. Bonus? They get to know our club members so well that we know we have new members on the way!
  • Team: We have a team of 4 in charge of the website. They split the duties of writing out meeting minutes, stories for the site, taking pictures at meetings, etc. and then save their content in draft mode on the site during the week. Every week, they just publish their stories, which the bulletin editor adds to the newsletter and sends away. Great because even if one member is away on vacation, we still have a team to fall back on.
  • Source resources: For content, we use all the resources available to us. We share a lot of content from Rotary.org as our main focus is promoting Rotary. From videos to status updates on End Polio now, we always dip into the resources at hand.
  • Involve family: Our club invites children to help volunteer. In Ontario, high school students are required to have 40 volunteer hours under their belt to graduate. We add them as honorary members to our club and they help us with our site - it's a win-win.
What does your club do to keep its site fresh? Click on the banner below to check out District 5810's site.

RI Integration Upgrade

A few months ago, we'd announced how we were working with Rotary International to implement a new API (application program interface) which would allow us to integrate many more fields automatically.

The wait is over, and the result is a much more stable, accurate and fully integrated connection with RI. We're happy to announce that as part of our latest upgrade, the RI Integration feature now supports the automatic transfer of additional fields such as:

  • Date of Birth
  • Sponsor
  • Classification
  • Work Website
  • Club Website
  • Mailing Address (home)
  • Mailing Address (club)
  • Club Fax
  • Club Phone
To view a complete list of all integrated fields, please click here. Furthermore, now honorary member terminations are automatically sent to RI, which means there is no more manual intervention required. The system now also handles all data transfers automatically and in the rare occasion that an automatic transfer cannot be made, the system will initiate an email that will be sent to RI to document the updates made.

We also made a lot of changes on how the integration applies to new and transferring members. To learn more, please refer to the following help article.

We're constantly working to improve our system and are working on further improving the RI Integration feature. As Rotary opens more fields for us to integrate, we will definitely do so and announce these changes in our service updates.

Friday, August 19, 2016

ClubRunner Tip of the Week: New Member Program

It's Membership Month, and we're sure your club is outlining new strategies for the year for membership development. As you begin to welcome new members, do you have a set onboarding process? How does your club determine which member welcomes the newest addition to your club and who shows them the ropes?

Did you know that the built-in New Member Program lets you assign orientation activities to existing members in order to welcome new members?

A personal touch goes a long way compared to a booklet or an email briefing new members what they need to know. Rotary allows everyone that shares the same passion to do good for the community to come together, network and be part of something great. As such, we need to always try to make our new members feel welcome and part of the club. The best way to do that? Have existing members brief them on everything they need to know about the club! This allows them to get to know everyone on a personal level and get involved from the very beginning.

How do I add a new member activity?

1)  Select the newest member
2) Create a list of all your orientation activities (example: Meet & Greet, introduce new member to all club members).
2) Assign each activity to an existing member of your club

Members see these commitments under their Commitments tab on their profile as well part of every newsletter, should you include the commitments section.

To learn more about this feature, click here.

Friday, July 29, 2016

Tips on improving the appearance of your website

You'll agree when we say that everyone is talking about creating a more modern website. Something that is in line with Rotary branding, speaks to people of all ages, works on all devices and promotes your club in the best way possible. Did you know that our Next-Generation themes offer just that?

In the past, we've shared multiple tips on creating a great website, and with the trends always evolving, there's always something more to cover. Combined with our built-in widgets, you can create a sleek and professional website in no time. So, we start with the design!

Website Appearance: The Next-Generation Look

This is where the fun begins. We recommend checking out our Next-Gen themes, a line up of modern website templates with multiple page layout options. Then, simply select the color pattern and begin making it your own.

Not only are the next-gen themes mobile responsive, they also include new wider page styles with menu navigation above the fold, rotating image carousels, and even homepage options without a formal banner.

Check out a few examples!

Rotary Club of Chilliwack Fraser
Rotary Club of Chicago Lakeview
Rotary Zone 7


As a Rotary club, it's important to show via your website that you are part of a greater organization such that you are able to promote what Rotary and your club stands for. Of course, at the same time, you also have to showcase your own clubs brand through your positioning statement and value proposition. Essentially, you portray your clubs identity through the branding.


Start by adding your club logo directly where the eyes of the visitor first go - the prime real estate
area, which is everything from the navigation menu till the fold (point at which they have to begin scrolling).

Within the Next-Gen website themes, you have the option to add a navbar brand icon directly on your navigation menu. A navbar brand icon can be any image that represents your club, whether that be a Rotary wheel or your own club logo. It gets added as a link to your menu, which directs visitors to the homepage if clicked.

What are the benefits? Besides the visual enhancement to your website, adding your club logo or an image associated with your club helps promote your brand to your visitors.

How can I add this? Check out the following article which goes over how to add the Navbar Icon.

Tip: Did you know that you can make your own club or district logo using the Logo Creator on Rotary.org's Brand center?


What else can you use for branding? To promote your value proposition? Pictures! Consider adding the picture carousel to your homepage.

What are the benefits? A carousel allows you to upload numerous photos along with a caption to entice your visitors. As a Rotary club, you want to showcase your club members, its achievements, activities and reasons for joining. A carousel allows you to do so by giving you the opportunity to showcase more than one topic of item of interest, in the prime real estate area.

Showcasing your members and club activities directly on the homepage adds a personal touch to your site and immediately allows the visitor to relate to the club.

Tip: Always use high resolution photos on your site. If using the carousel, ensure that all images are the same size (height and width).

Use of buttons and colours

Buttons present a degree of interactivity between the visitor of the site and the site itself, encouraging
a call to action. This means the visitors are drawn to it to perform an action. You can add buttons to invite visitors to navigate to the next page, register for an event, donate, etc. The fact that buttons are more prominent than text links means visitors are inclined to see them more.

How do I add buttons in ClubRunner? Within our next-generation themes, links such as the 'Read More' that appear for stories, automatically display as buttons!

You can also add buttons easily via HTML within these themes. Check out this guide to adding buttons to your site.

Tip: Too many buttons on a homepage can be overwhelming and can confuse the reader as to where to click and why. Keep in mind that there is a balance to be maintained when using buttons to create a symmetry between effectiveness and aesthetics.

Pop of color

Once you've selected a color pattern for your website, you can add a splash of color in various areas - useful for when you want a certain widget to stand out. Did you know that you can alter the color and appearance of most widgets simply by editing the widget properties?

Tip: Though it can be tempting to add bright colors, remember to select colors that are inline with your your website colors and those that correlate with the branding of your club. Colors set the tone of what users think of your site - too dull, and visitors might not stay invested enough to stay on the site or read the content. Too bright, and the colors may stray visitors away from important content.


There are a variety of resources available to add more flair to your website. For royalty free images to add to your carousel, check out:
  • Rotary Brand Center
  • Pixabay
  • Unsplash
  • Getty Images
Always keep the licensing of photos in mind and cite the source you took them from. That being said, it is always best to showcase your own personal club images because they are what you want to display to the community, and it is your own pictures that allow prospective members to relate to your club.

We always say that website templates are like a canvas which you can build on. Whether it be by adding the all-new custom carousel, videos or by updating the CSS stylesheet - the point is to be able to represent your club with a website you can be proud of.

Check out our Next-Generation Website Themes Guide to learn more on adding a modern touch to your site!

Get the most out of ClubRunner this year

Happy New Rotary Year! This naturally is one of the busiest times for all clubs, which is why we thought we'd cross off one item from your list by exploring some of the most common questions we've found clubs have during this time of transition and answering all of them here.

1) How do I email all my members?

Contacting all your members at once is easily done through your ClubRunner site. To access the Email Message Center, click on the Email Services link from your Admin page. Click on compose new message to begin.

First identify the recipients of the email from your distribution lists (system generated and/or custom). To learn more about how to create custom distribution lists, click here. Simply click the check box next to the recipient category to select everyone in that group. 

If you only wish to email your active members, click on the plus icon to expand the category. Then, click the checkbox next to Active and leave the Honorary checkbox empty. You can even select specific members to email by clicking on the Expand List link next to each sub-category.

Then, simply type up your email as part of Step 2.  For more information on sending emails, refer to our KnowledgeBase or check out our video walkthrough.

2) How do I ask all our members to update their profiles?

It's important to have accurate member data as you enter the year ahead. ClubRunner has a specialized feature called Request Member Update that allows you to request each member to check and update their profile information. To access this feature, login to your ClubRunner site and click on the Membership tab. Then, click on the Request Member Update link.

On the page that appears you have the option to send the request to selected members, or to all your members. For step-by-step directions guiding you through this process, refer to this help article in our KnowledgeBase.

3) How do I update the President’s Message?

With the New Year comes new direction and new leadership.  Make use of the President’s Message widget to display a customized message from the President of your club. You can also modify the properties of this widget to include a photo and link to email the President and even display a preferred phone number, 
The use of this widget is a great way to both introduce a new president and talk about your club’s plans for the year ahead. For more information about the customization and use of this widget, check out this article.

4) How do I change the theme logo?

With the new year comes a new theme. This year, the presidential theme is Rotary Serving Humanity. The theme logo is already available through your site’s Rotary image folder. You can place these new graphics in places such as your site banner, club logo and on any page throughout your site.

Click here to learn how to update your club logo with the new graphics! To find out more about this year’s theme, and to access the new theme logo and supporting materials, visit the RotaryPresidential Theme page.

5) How do I send out the Bulletin?

Another excellent way to spread the message of the New Year and the new theme is through the use of your bulletin. The club newsletter is an excellent way to share information and keep all members up to date with the changes.

We recently launched the all-new Bulletin Wizard which allows you to create professional newsletters that make an impact on your readers.

  • See your newsletters come to life with the live email editor and never worry about jumping from the editor pane to preview mode, again.
  • Select from one of the many pre-designed customizable templates, add your message and send away.
Check out our interactive Bulletin manual to learn how to get started with creating your newsletters. 

6) How do I check if we are properly integrated with Rotary International? What is Compare and Sync?

Your club’s semi-annual invoice from Rotary International is calculated based on your membership numbers.  So, it’s very important that RI have an accurate count for your club. If you have Rotary Integration turned on at your site, your membership information is automatically passed to RI anytime there is a change.

To learn how to setup integration or check if you have this feature activated, click here.

The Compare and Sync feature lets you compare your membership records on ClubRunner vs. what exists on RI's database, allowing you to push the most current data to RI or pull from RI to ClubRunner. Check out our dedicated help article to learn more, or watch our tutorial video.

For more information about RI integration in ClubRunner, refer to our KnowledgeBase.

7) How do I assign meeting responsibilities?

With the Meeting Responsibilities feature, you can assign tasks for members to complete during meetings. It provides you with the ability to assign multiple tasks in an organized list. Once you've outlined all duties, you can even add the list to your website and bulletin. Members will also be able to see their commitments on their own profile. Refer to the Duty Roster Guide to learn more. 

8) What is the New Member Program?

It is important to make new members feel welcome in the club and familiarize them with the way your club works. A personal touch goes a long way compared to a booklet or email telling them what they need to know. The New Member Program allows you to assign orientation activities to existing members to welcome new members. This way, not only do new members get to meet and interact with each of your members on a personal level rather than in a group environment, but they also feel welcome and taken care of. Members can view their assigned duties in their commitments section. Learn more about setting this up in your club.

9)  How do I apply Leaves of Absence?

We often have members that need to go on a break without quitting Rotary. As such, they can be put on a leave of absence so they are exempt from all attendance rules. Applying a LOA is only a 3 step process:
          • Navigate to the Attendance module and select the member from the list
          • Click on "Add New Leave"
          • Specify your start and end dates
The following help article explains LOA's in detail.

10) How do I unblock members not receiving emails?

There are a number of reasons why members do not receive emails sent from ClubRunner. The most common reasons email addresses end up in a suppression list is because the receiver might have marked the email as spam or their inbox was full. The suppression list is essentially a block list which means anyone on this list will not receive future messages. 

To view and manage this list, click on the Communication tab on the Admin page, and then navigate to the Email Services Link. Then, simply click on Manage Blocked Emails. Here you will see a list of all addresses that are blocked along with the reason. Simply remove all email addresses that don't belong here. For more information, click here.

11) How do I apply the Rule of 85 for members?

As you're already aware, the RI Constitution defines excused membership as related to the Rule of 85 as, the aggregate of the member's years of age and years of membership totaling 85 or more. In ClubRunner, the Rule of 85 is tracked as an exemption.

To see which members qualify for the Rule of 85, you can generate the Rule of 85 report. It tallies relevant information based on what is available on the member's profile. For more information, check out this help article. Now that you have a list of members, simply exempt them from further attendance regulations.

12) How do we change who the Contact Us form on our site goes to? 

We offer two versions of the Contact Us form, one which is already embedded into a built-in page
that forwards inquiries to the specified club contact, and one which is available in the form of a widget.

To learn more about linking a Contact Us form to your menu bar and specifying your club contact, click here.

Some clubs prefer customizing a Contact Us page to include their meeting address, mailing address and even email. As such, they often create custom pages and them use the Contact Us widget to embed a form into the page. To learn more about this option, refer to the following tips and tricks article.

13) How do we define our current club executives? Committees?

You may very well be filling in club positions this month, or even creating new ones based on your goals. Perhaps you noticed a position has been incorrectly assigned or an executive resigned. Learn how to add the Executives listing to your website and define your club executives here.

Committees are an excellent way to organize the activities of your club. Now that your club is forming new committees to align the team with your goals, learn more about how you can add new committees, and assign members to their new roles. 

Have more questions that we didn't cover here? Check out our Knowledgebase for answers to many other questions or contact our support team with your questions, suggestions and feedback! We're happy to help.